Question 1

How long will my order take?

Accepted Answer

On a normal order, the expected processing time is between 7-10 business days, after artwork approval and goods arrive at our store. Larger orders, multiple locations, and individual personalization may require a longer production time, so please make sure you are placing your order with enough time for processing.
 
Rush orders need at least a 24-hour notice to be fit into our schedule. Rush orders are produced in less than 7 business days, and are subject to a rush fee in addition to your project cost.

•    5-6 day turnaround time add 10%
•    4 day turnaround time add 20%
•    3 day turnaround time add 30%
•    2 day turnaround time add 40%
•    1 day turnaround time add 50%

Question 2

Can I mix apparel styles, sizes, and colors?"

Accepted Answer

Yes

Question 3

Will you decorate items sent to you?

Accepted Answer

Yes, but there is a service fee and waiver required.

Question 4

Do you have a minimum quantity order for embroidery?

Accepted Answer

No, however there are quantity discounts.

Question 5

How much does embroidery cost?

Accepted Answer

Final cost depends on the number of stitches in your artwork. For a free quote, email your artwork and order size to:  a1000stitches@gmail.com

Question 6

What do you need to digitize my logo?

Accepted Answer

We can digitize your logo using any digital image. You can send us the artwork of your logo in any computerized format such as JPG, PDF, EPS, CDR

Question 7

What if my logo is already digitized?

Accepted Answer

If you already have your logo digitized, you can email it to us and avoid the setup fee. However, your logo must be in a DST, OFM or EXP format.  Please include a JPEG file along with the digitized file. A Thousand Stitches is not responsible for the embroidery quality of customer supplied digitized files.

You have questions...we have answers

General Questions

What are your payment terms?

What type of payments do you accept?

Do you offer any discounts?

Do you have a minimum order?

Do you print on customer supplied apparel?

What type of shirts do you print on?

Do you offer design services?

What type of things can be decorated?

Do you ship the finished product?

Embroidery Questions

How long will my order take?

Can I mix apparel styles, sizes, and colors?"

Will you decorate items sent to you?

Do you have a minimum quantity order for embroidery?

How much does embroidery cost?

What do you need to digitize my logo?

What if my logo is already digitized?

Screen Printing Questions

Are there minimums on screen print orders?

What kind of art files do you accept?

What is your turnaround time for screen printing services?

Can I print on assorted garment sizes?

Imprint Questions

How long will it take to get my custom order?

Can I get my custom order faster?

How much will my custom printed order cost?